Resolved after 1 hour 53 minutes, affecting Inbound Calling (SIP) - United States and Outbound Calling (SIP) - United States and 1 more, on March 3, 2026.
Between 13:02 - 14:43 UTC on March 3, a subset of Bandwidth US customer voice traffic was unable to reach Bandwidth due to misrouted internet traffic which resulted in inbound and outbound call failures for affected customers. Additionally, customers encountered instability when attempting to access the Bandwidth App. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260303 | Voice & Bandwidth App](https://www.bandwidth.com/support/en/articles/14546053-20260303-voice-bandwidth-app) Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Affected components
Update timeline
- investigating Mar 03, 2026, 02:55 PM UTC
Bandwidth teams are investigating Inbound and Outbound call failures. Teams are actively working to restore expected calling behavior.
- monitoring Mar 03, 2026, 02:58 PM UTC
Teams are observing expecting Inbound and Outbound Call patterns and network behavior. We will continue to monitor for prolonged stability.
- resolved Mar 03, 2026, 04:33 PM UTC
This incident has been resolved.
- postmortem Mar 09, 2026, 01:22 PM UTC
Between 13:02 - 14:43 UTC on March 3, a subset of Bandwidth US customer voice traffic was unable to reach Bandwidth due to misrouted internet traffic which resulted in inbound and outbound call failures for affected customers. Additionally, customers encountered instability when attempting to access the Bandwidth App. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260303 | Voice & Bandwidth App](https://www.bandwidth.com/support/en/articles/14546053-20260303-voice-bandwidth-app) Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
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