Bandwidth experienced a major incident on October 2, 2026 affecting Line Feature Management, lasting 10h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2026, 03:04 AM UTC
Bandwidth teams are investigating an incident impacting Messaging Provisioning requests. These requests are delayed in processing.
- identified Oct 02, 2026, 10:53 AM UTC
Teams continue work to restore expected portal performance.
- resolved Oct 02, 2026, 01:27 PM UTC
This incident has been resolved.
- postmortem Oct 02, 2026, 02:07 PM UTC
Between 00:43 UTC and 13:53 UTC on October 2nd, messaging provisioning and deprovisioning requests experienced delays and intermittent failures. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.