Bandwidth experienced a major incident on October 6, 2026 affecting New Number Ordering and Bandwidth App and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2026, 06:41 PM UTC
Bandwidth teams are investigating an incident impacting the following items; Portability Checker, Telephone Number Lookups, and/or New Number Orders. These tasks may be delayed or fail to complete. Teams are working to restore expected App performance.
- identified Oct 06, 2026, 06:58 PM UTC
Teams have identified the source of this incident and continue working towards a resolution.
- resolved Oct 06, 2026, 07:45 PM UTC
This incident has been resolved.
- postmortem Oct 07, 2026, 08:54 AM UTC
Between 16:18 UTC and 19:34 UTC on October 6, 2026, Bandwidth customers experienced issues with number lookups, new number orders, and port requests. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.