Resolved after 3 hours 40 minutes, affecting Number Porting, on September 21, 2026.
Bandwidth has concluded its investigation of this issue and determined that between 13:00 UTC and 16:49 UTC on the 21st September, Toll Free Port Orders remained in pending status longer than expected. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Affected components
Update timeline
- identified Sep 21, 2026, 02:15 PM UTC
Bandwidth teams have identified select Toll Free Port Orders that remain in Pending status longer than expected. Teams are working to restore expected order activations.
- resolved Sep 21, 2026, 05:56 PM UTC
This incident has been resolved.
- postmortem Sep 22, 2026, 12:42 PM UTC
Bandwidth has concluded its investigation of this issue and determined that between 13:00 UTC and 16:49 UTC on the 21st September, Toll Free Port Orders remained in pending status longer than expected. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
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