Resolved on September 18, 2026.
Bandwidth has concluded its investigation of this issue and determined that between September 15th 01:02 UTC to September 18th 16:04 UTC, customers may have experienced delayed or duplicated call logs in Insights within the Bandwidth App. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Update timeline
- resolved Sep 18, 2026, 07:32 PM UTC
During this incident customers may have experienced delayed or duplicated call logs in Insights within the Bandwidth App. Teams have restored expected reporting behaviors.
- postmortem Sep 21, 2026, 12:15 PM UTC
Bandwidth has concluded its investigation of this issue and determined that between September 15th 01:02 UTC to September 18th 16:04 UTC, customers may have experienced delayed or duplicated call logs in Insights within the Bandwidth App. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
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