Performance Issues in Content Delivery

Update timeline

1. investigating Apr 17, 2026, 12:23 PM UTC

   We are currently experiencing elevated latency and increased error rates impacting the content delivery service across the US and Europe regions. Users may encounter slower response times and degraded performance when accessing content.

2. identified Apr 17, 2026, 12:37 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Apr 17, 2026, 12:48 PM UTC

   Latency remains elevated, and the content delivery service continues to be impacted. We are actively working on mitigation, and users may experience slower response times and intermittent issues when accessing content.

4. identified Apr 17, 2026, 01:11 PM UTC

   We are continuing to observe elevated latency affecting the content delivery service. Mitigation efforts are ongoing, and users may still experience slower response times and intermittent issues when accessing content.

5. monitoring Apr 17, 2026, 01:26 PM UTC

   The incident has been mitigated and the content delivery service is operating normally. We are continuing to monitor the situation to ensure stability.

6. identified Apr 17, 2026, 02:55 PM UTC

   We are currently observing a recurrence of elevated latency affecting the content delivery service. Users may experience slower response times and intermittent issues when accessing content. Our team is actively investigating and working to mitigate the impact.

7. monitoring Apr 17, 2026, 04:05 PM UTC

   The incident has been mitigated, and the content delivery service is operating normally. We are continuing to monitor the situation to ensure stability.

8. resolved Apr 17, 2026, 06:22 PM UTC

   This incident has been resolved.