Axway incident

Axway Platform Analytics intermittent query failure

Resolved on May 11, 2026.

resolved May 11, 2026, 04:19 PM UTC

Unbounded queries overwhelmed the analytics systems in use by Engage and Platform, causing delays in processing between 2PM-3PM UTC today. We will be working to improve query size and performance as well as introduce further restrictions to prevent this from causing issues in the future.

Started
May 11, 2026, 02:00 PM UTC
Resolved
May 11, 2026, 02:00 PM UTC
Duration
–
Detected by Pingoru
May 11, 2026, 02:00 PM UTC

Update timeline

  1. resolved May 11, 2026, 04:19 PM UTC

    Unbounded queries overwhelmed the analytics systems in use by Engage and Platform, causing delays in processing between 2PM-3PM UTC today. We will be working to improve query size and performance as well as introduce further restrictions to prevent this from causing issues in the future.

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