Resolved after 2 hours 34 minutes, affecting EDI communication - OFTP2, on July 2, 2025.
Dear Valued Customer, Good News: System Restored We are pleased to inform you that the EDI communication issues with our OFTP2 server have been successfully resolved. What This Means for You All pending files are now being processed Full system functionality has been restored No further action is required on your part Next Steps We recommend checking your recent file transfers to ensure everything is in order. If you notice any discrepancies, please contact our support team immediately. We apologize for any inconvenience caused, and thank you for your patience during this brief disruption. Best regards, Your Support Team
Affected components
Update timeline
- identified Jul 02, 2025, 10:45 AM UTC
Dear Valued Customer, We want to inform you about a current technical situation affecting our OFTP2 server: Current Status We are experiencing temporary EDI communication issues with our AX4 final system Files are being received but are currently pending processing Our Commitment Our technical team is actively working to resolve these communication challenges. We appreciate your patience during this time. We will provide a comprehensive update as soon as the issue is fully resolved. Thank you for your understanding.
- resolved Jul 02, 2025, 01:19 PM UTC
Dear Valued Customer, Good News: System Restored We are pleased to inform you that the EDI communication issues with our OFTP2 server have been successfully resolved. What This Means for You All pending files are now being processed Full system functionality has been restored No further action is required on your part Next Steps We recommend checking your recent file transfers to ensure everything is in order. If you notice any discrepancies, please contact our support team immediately. We apologize for any inconvenience caused, and thank you for your patience during this brief disruption. Best regards, Your Support Team
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