AX4 incident
[APAC] Environment Temporarily Decreased Performance Due to Database Issue
Resolved after 1 hour 56 minutes, affecting WEB Application and Webservice and 1 more, on July 14, 2025.
Dear Valued Customer, We are writing to provide an update on the recent performance challenges in the APAC1 environment. Incident Status We are pleased to confirm that the performance degradation has been successfully resolved. Our technical team has stabilized the system and restored full operational capabilities. A comprehensive Root Cause Analysis (RCA) is currently being prepared. Best regards, Your Support Team
Affected components
Update timeline
- identified Jul 14, 2025, 11:37 AM UTC
Dear Valued Customer, We are writing to inform you about a performance issue affecting the APAC1 environment. Current Status Our technical team has identified a database-related performance degradation in the APAC1 environment. We understand the potential impact this may have on your operational efficiency and are working to optimize system performance. We sincerely apologize for any inconvenience this may cause, and thank you for your understanding. Best regards, Your Support Team.
- resolved Jul 14, 2025, 01:34 PM UTC
Dear Valued Customer, We are writing to provide an update on the recent performance challenges in the APAC1 environment. Incident Status We are pleased to confirm that the performance degradation has been successfully resolved. Our technical team has stabilized the system and restored full operational capabilities. A comprehensive Root Cause Analysis (RCA) is currently being prepared. Best regards, Your Support Team
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