AX4 incident
[APAC] - Degraded Performance of WEB Application and webservices
Resolved after 6 hours 34 minutes, affecting WEB Application and Webservice, on January 31, 2026.
Dear Valued Customers, We are currently experiencing issue that is causing degraded performance within WEB Application and webservices. Our technical teams are fully aware of the situation and are working with the highest priority to diagnose the root cause and implement a resolution as quickly as possible. We are actively monitoring the system and deploying all necessary resources to restore full performance to all affected services. We will provide you with a further update as soon as we have more information or once the issue has been fully resolved. Thank you for your understanding and continued patience as we work diligently to address this matter. Sincerely, Your Support Team
Affected components
Update timeline
- investigating Jan 31, 2026, 12:39 PM UTC
Dear Valued Customers, We are currently experiencing issue that is causing degraded performance within WEB Application and webservices. Our technical teams are fully aware of the situation and are working with the highest priority to diagnose the root cause and implement a resolution as quickly as possible. We are actively monitoring the system and deploying all necessary resources to restore full performance to all affected services. We will provide you with a further update as soon as we have more information or once the issue has been fully resolved. Thank you for your understanding and continued patience as we work diligently to address this matter. Sincerely, Your Support Team
- resolved Jan 31, 2026, 07:13 PM UTC
This incident has been resolved.
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Amazon Web Services