Avaya Cloud incident

Prod-ASE - Customers may experience recording issue

Resolved on October 9, 2025, affecting Recordings.

resolved Oct 09, 2025, 05:53 AM UTC

We observed the recording issue post Verint maintenance update on Prod-ASE. Problem was resolved post Certificate update. There was no Data loss in this process.

Started
Oct 09, 2025, 05:53 AM UTC
Resolved
Oct 09, 2025, 05:53 AM UTC
Duration
–
Detected by Pingoru
Oct 09, 2025, 05:53 AM UTC

Affected components

Recordings

Update timeline

  1. resolved Oct 09, 2025, 05:53 AM UTC

    We observed the recording issue post Verint maintenance update on Prod-ASE. Problem was resolved post Certificate update. There was no Data loss in this process.

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