Avaya Cloud incident
Prod-NA: agents may experience delays in workspaces.
Major Vendor's status page →
Resolved after 2 hours 37 minutes, affecting Voice - North America (NA) and Email - North America (NA) and 1 more, on November 3, 2025.
Monitoring is in progress. All services are currently performing as expected.
Affected components
Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)
Update timeline
- identified Nov 03, 2025, 07:16 PM UTC
We have identified the issue on the workspace agent and our team is actively working on a fix.
- monitoring Nov 03, 2025, 07:42 PM UTC
Monitoring is in progress. All services are currently performing as expected.
- resolved Nov 03, 2025, 09:54 PM UTC
All services are fully operational, and normal functionality has been restored.
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