Avaya Cloud incident
Agent not able to login to AXP workspaces on Prod-UK
Notice Vendor's status page →
Resolved after 14 hours 4 minutes, affecting Voice - United Kingdom (UK) and Email - United Kingdom (UK) and 1 more, on December 5, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Voice - United Kingdom (UK)Email - United Kingdom (UK)Chat - United Kingdom (UK)Messaging - United Kingdom (UK)Analytics - United Kingdom (UK)Social Connections - United Kingdom (UK)API Access - United Kingdom (UK)Preview Dialing - United Kingdom (UK)
Update timeline
- investigating Dec 05, 2025, 05:51 PM UTC
We are currently investigating an issue where agents are unable to log in to the AXP Workspaces in the Prod-UK environment.
- identified Dec 05, 2025, 06:38 PM UTC
The issue has been identified.
- monitoring Dec 05, 2025, 08:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 06, 2025, 07:56 AM UTC
This incident has been resolved.
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