Avaya Cloud incident
Some agents not able to login to AXP workspaces on Prod-NA
Critical Vendor's status page →
Resolved after 18 hours 53 minutes, affecting Voice - North America (NA) and Email - North America (NA) and 1 more, on December 7, 2025.
The incident has been resolved and services are operating normally. Avaya will continue to monitor the situatio.
Affected components
Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)
Update timeline
- investigating Dec 07, 2025, 09:36 PM UTC
We are investigating issue currently
- investigating Dec 08, 2025, 02:45 AM UTC
The issue may be workaround by unassigning the agent from their location within AXP Administration and then reassigning the agent to a default location.
- resolved Dec 08, 2025, 04:30 PM UTC
The incident has been resolved and services are operating normally. Avaya will continue to monitor the situatio.
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