Avaya Cloud incident
Realtime Data Delay: Agent (ITD) Producer - Prod-UK Environment (United Kingdom Data Center)
Resolved after 10 minutes, affecting Analytics - United Kingdom (UK), on December 16, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Dec 16, 2025, 08:28 AM UTC
We are currently experiencing delays in the display of realtime data specifically for the Agent (ITD) producer. You may notice that recent data points for this specific agent are not populating in the dashboard. Impact: Limited to Agent (ITD) data only. Status: Realtime data for all other producers is displaying correctly and is unaffected. Cause: We have identified a processing backlog and are working to resolve it. Action: The engineering team is actively working to clear the lag and restore Realtime processing.
- monitoring Dec 16, 2025, 08:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2025, 08:39 AM UTC
This incident has been resolved.
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