Avaya Cloud incident

Prod NA | Open issue with chat messages not being sent. Issue is being investigated.

Minor Vendor's status page →

Resolved after 10 hours 20 minutes, affecting Chat - North America (NA), on December 16, 2025.

monitoring Dec 16, 2025, 10:46 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Dec 16, 2025, 09:43 PM UTC
Resolved
Dec 17, 2025, 08:03 AM UTC
Duration
10h 20m
Detected by Pingoru
Dec 16, 2025, 09:43 PM UTC

Affected components

Chat - North America (NA)

Update timeline

  1. investigating Dec 16, 2025, 09:43 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 16, 2025, 10:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 17, 2025, 08:03 AM UTC

    This incident has been resolved.

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