Avaya Cloud incident

Prod-UK : AXP Public Web Chat not working for some customers

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Resolved after 6 days 4 hours, affecting Chat - United Kingdom (UK), on January 17, 2026.

monitoring Jan 17, 2026, 03:26 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 17, 2026, 02:23 PM UTC
Resolved
Jan 23, 2026, 06:24 PM UTC
Duration
6d 4h
Detected by Pingoru
Jan 17, 2026, 02:23 PM UTC

Affected components

Chat - United Kingdom (UK)

Update timeline

  1. investigating Jan 17, 2026, 02:23 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 17, 2026, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2026, 06:24 PM UTC

    This incident has been resolved.

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