Avaya Cloud incident
AXP Public | Partial Feature Degradation: Multiplicity Logic | Prod-UK Data Center
Resolved after 20 hours 18 minutes, affecting Voice - United Kingdom (UK) and Email - United Kingdom (UK) and 1 more, on January 29, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 29, 2026, 12:03 PM UTC
We are currently experiencing a feature degradation affecting delivery logic in the Prod-UK environment. Specifically, agents may receive multiple interactions despite multiplicity settings being restricted to 1. Our engineering team has identified the cause and is working toward an immediate resolution. We will keep you posted on the latest.
- monitoring Jan 29, 2026, 01:52 PM UTC
We are monitoring the issue now
- investigating Jan 29, 2026, 04:47 PM UTC
We are currently investigating this issue.
- monitoring Jan 29, 2026, 08:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 30, 2026, 08:21 AM UTC
This incident has been resolved.
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