Avaya Cloud incident

Prod-UK : Ongoing instability with AXP Customer Journey

Resolved after 19 days, affecting Voice - United Kingdom (UK) and Email - United Kingdom (UK) and 1 more, on February 27, 2026.

identified Mar 03, 2026, 11:43 AM UTC

We are currently experiencing technical difficulties with the service responsible for processing customer journey data. This is due to an issue with one of our infrastructure partners. Our team is working closely with the provider to resolve this as quickly as possible.

Started: Feb 27, 2026, 12:07 AM UTC
Resolved: Mar 18, 2026, 12:28 AM UTC
Duration: 19d
Detected by Pingoru: Feb 27, 2026, 12:07 AM UTC

Affected components

Voice - United Kingdom (UK)Email - United Kingdom (UK)Chat - United Kingdom (UK)Messaging - United Kingdom (UK)Analytics - United Kingdom (UK)Social Connections - United Kingdom (UK)API Access - United Kingdom (UK)Preview Dialing - United Kingdom (UK)

Update timeline

investigating Feb 27, 2026, 12:07 AM UTC

We are currently investigating this issue.
identified Feb 27, 2026, 02:00 AM UTC

a fix and testing is in progress. The next update expected at 1pm GMT.
identified Mar 03, 2026, 11:43 AM UTC

We are currently experiencing technical difficulties with the service responsible for processing customer journey data. This is due to an issue with one of our infrastructure partners. Our team is working closely with the provider to resolve this as quickly as possible.
resolved Mar 18, 2026, 12:28 AM UTC

This incident has been resolved.

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