Avaya Cloud incident
Prod-NA : Workspaces agent not able to "Go Ready" state
Notice Vendor's status page →
Resolved after 11 hours 37 minutes, affecting Voice - North America (NA) and Email - North America (NA) and 1 more, on March 18, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)
Update timeline
- investigating Mar 18, 2026, 12:39 AM UTC
We are currently investigating the issue.
- identified Mar 18, 2026, 02:08 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 18, 2026, 02:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 12:17 PM UTC
This incident has been resolved.
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