Avaya Cloud incident

Avaya Experience Platform - SERVICE OUTAGE- Singapore/Asia Pacific regional Data Centre - Redis cache unavailable

Critical Vendor's status page →

Resolved after 6 hours 28 minutes, affecting Voice - AsiaPacific (APAC) and Email - AsiaPacific (APAC) and 1 more, on January 22, 2025.

investigating Jan 22, 2025, 10:03 PM UTC

We are currently investigating this issue.

Started
Jan 22, 2025, 10:03 PM UTC
Resolved
Jan 23, 2025, 04:32 AM UTC
Duration
6h 28m
Detected by Pingoru
Jan 22, 2025, 10:03 PM UTC

Affected components

Voice - AsiaPacific (APAC)Email - AsiaPacific (APAC)Chat - AsiaPacific (APAC)Messaging - AsiaPacific (APAC)Analytics - Asiapacific (APAC)

Update timeline

  1. investigating Jan 22, 2025, 10:03 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 23, 2025, 04:32 AM UTC

    This incident has been resolved.

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