Avaya Cloud incident
Avaya Experience Platform - INCIDENT - North America (NA) Data Centre - Agents may experience disruption in workspaces
Major Vendor's status page →
Resolved after 3 hours 34 minutes, affecting Voice - North America (NA) and Email - North America (NA) and 1 more, on January 25, 2025.
Recovery action has been taken. Users will have to refresh the browser before logging in to Workspaces.
Affected components
Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)
Update timeline
- investigating Jan 25, 2025, 12:08 PM UTC
Some agents may experience disruptions in logging to Workspaces. We are aware of the situation and actively working to resolve it. Your patience is appreciated as we address this matter.
- monitoring Jan 25, 2025, 03:16 PM UTC
Recovery action has been taken. Users will have to refresh the browser before logging in to Workspaces.
- resolved Jan 25, 2025, 03:42 PM UTC
This incident has been resolved.
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