Avaya Cloud incident

Avaya Experience Platform - INCIDENT - All Data Centers - Access to Historical reporting is unavailable

Resolved after 10 days 20 hours, affecting Analytics - North America (NA) and Analytics - Europe (EU) and 1 more, on January 31, 2025.

monitoring Feb 07, 2025, 01:38 PM UTC

Fix has been implemented on the below regions: 1. Prod-SA 2. Prod-UK 3. Prod-NA 4. Prod-EU Prod-ASE will be updated on 2/11.

Started: Jan 31, 2025, 05:11 PM UTC
Resolved: Feb 11, 2025, 01:28 PM UTC
Duration: 10d 20h
Detected by Pingoru: Jan 31, 2025, 05:11 PM UTC

Affected components

Analytics - North America (NA)Analytics - Europe (EU)Analytics - United Kingdom (UK)Analytics - Asiapacific (APAC)Analytics - Japan (JP)

Update timeline

investigating Jan 31, 2025, 05:11 PM UTC

Access to Historical Reporting is currently unavailable. However, there is no anticipated data loss. We are currently investigating this issue.
identified Jan 31, 2025, 08:46 PM UTC

The issue has been identified and the team is working to resolve it.
monitoring Feb 01, 2025, 04:46 AM UTC

A temporary fix has been implemented.
monitoring Feb 07, 2025, 01:38 PM UTC

Fix has been implemented on the below regions: 1. Prod-SA 2. Prod-UK 3. Prod-NA 4. Prod-EU Prod-ASE will be updated on 2/11.
resolved Feb 11, 2025, 01:28 PM UTC

This incident has been resolved.

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