Avaya Cloud incident

Avaya Experience Platform - INCIDENT - North America (NA) Data Centre - Issues with North American host

Resolved after 21 hours 40 minutes, affecting Voice - North America (NA) and Email - North America (NA) and 1 more, on February 13, 2025.

monitoring Feb 13, 2025, 08:48 PM UTC

A temporary solution has been implemented and we are monitoring the results

Started
Feb 13, 2025, 06:21 PM UTC
Resolved
Feb 14, 2025, 04:01 PM UTC
Duration
21h 40m
Detected by Pingoru
Feb 13, 2025, 06:21 PM UTC

Affected components

Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)Analytics - North America (NA)

Update timeline

  1. investigating Feb 13, 2025, 06:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 13, 2025, 08:48 PM UTC

    A temporary solution has been implemented and we are monitoring the results

  3. resolved Feb 14, 2025, 04:01 PM UTC

    This incident has been resolved.

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