Avaya Cloud incident

Agents may experience issues on workspaces.

Resolved after 34 minutes, affecting Voice - North America (NA) and Email - North America (NA) and 1 more, on May 3, 2025.

investigating May 03, 2025, 11:50 AM UTC

We are investigating and taking corrective actions.

Started
May 03, 2025, 11:50 AM UTC
Resolved
May 03, 2025, 12:25 PM UTC
Duration
34m
Detected by Pingoru
May 03, 2025, 11:50 AM UTC

Affected components

Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)Voice - AsiaPacific (APAC)Email - AsiaPacific (APAC)Chat - AsiaPacific (APAC)Messaging - AsiaPacific (APAC)

Update timeline

  1. investigating May 03, 2025, 11:50 AM UTC

    We are investigating and taking corrective actions.

  2. resolved May 03, 2025, 12:25 PM UTC

    This incident has been resolved.

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