Avaya Cloud incident
Avaya Experience Platform – Email/Chat Issues for Avaya Customers (UK)
Minor Vendor's status page →
Resolved after 3 hours 9 minutes, affecting Email - United Kingdom (UK) and Chat - United Kingdom (UK) and 1 more, on August 10, 2025.
A fix has been implemented and service is restored.
Affected components
Email - United Kingdom (UK)Chat - United Kingdom (UK)Messaging - United Kingdom (UK)
Update timeline
- identified Aug 10, 2025, 05:29 AM UTC
Users experienced service disruption in AXP Email and Chat on the Production UK environment during the stated time window. Services have been restored and are operating normally
- monitoring Aug 10, 2025, 06:24 AM UTC
A fix has been implemented and service is restored.
- resolved Aug 10, 2025, 08:38 AM UTC
This incident has been resolved.
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