Resolved after 13 hours 1 minute, affecting Voice - North America (NA) and Email - North America (NA) and 1 more, on August 13, 2025.
We are continuing to monitor for any further issues.
Affected components
Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)
Update timeline
- monitoring Aug 13, 2025, 09:43 PM UTC
An issue was discovered and self healed this afternoon. During this time agents may have experienced delays. After restoration we are in monitoring.
- monitoring Aug 13, 2025, 11:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 14, 2025, 10:44 AM UTC
The incident has been resolved.
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