Avaya Cloud incident

Intermittently issue on Journey Store Services – APAC Region

Resolved after 21 minutes, affecting Voice - AsiaPacific (APAC) and Email - AsiaPacific (APAC) and 1 more, on August 18, 2025.

resolved Aug 18, 2025, 06:53 AM UTC

The issue impacting Journey Store services in the APAC region has been fully resolved. All services are now operating normally. We will continue to monitor to ensure stability.

Started: Aug 18, 2025, 06:32 AM UTC
Resolved: Aug 18, 2025, 06:53 AM UTC
Duration: 21m
Detected by Pingoru: Aug 18, 2025, 06:32 AM UTC

Affected components

Voice - AsiaPacific (APAC)Email - AsiaPacific (APAC)Chat - AsiaPacific (APAC)Messaging - AsiaPacific (APAC)Analytics - Asiapacific (APAC)Social Connections - AsiaPacific (APAC)API Access - AsiaPacific (APAC)Preview Dialing - AsiaPacific (APAC)

Update timeline

investigating Aug 18, 2025, 06:32 AM UTC

We have identified an issue impacting Journey Store services in the APAC region. Our team is actively investigating and working on mitigation to restore full functionality as quickly as possible.
resolved Aug 18, 2025, 06:53 AM UTC

The issue impacting Journey Store services in the APAC region has been fully resolved. All services are now operating normally. We will continue to monitor to ensure stability.

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