Resolved after 2 hours 46 minutes, on September 1, 2025.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Sep 01, 2025, 10:04 AM UTC
A subset of customers may experience latency or intermittent errors in Customer Journey on Prod-NA. No impact to voice calls or historical analytics/data. Core Omni-Channel services remain fully operational. Scope Affected: Customer Journey (Prod-NA) Unaffected: Voice/Calls; Historical Analytics/Data
- investigating Sep 01, 2025, 10:09 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 01, 2025, 12:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 01, 2025, 12:50 PM UTC
This incident has been resolved.
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