Resolved after 45 minutes, affecting Voice - North America (NA) and Email - North America (NA) and 1 more, on September 9, 2025.
Issue has been self-recovered, monitoring the results.
Affected components
Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)Analytics - North America (NA)Social Connections - North America (NA)API Access - North America (NA)Preview Dialing - North America (NA)
Update timeline
- investigating Sep 09, 2025, 05:28 PM UTC
We are investigating a possible issue. During this time agents may experience delays in workspaces.
- monitoring Sep 09, 2025, 05:51 PM UTC
Issue has been self-recovered, monitoring the results.
- resolved Sep 09, 2025, 06:13 PM UTC
This incident has been resolved.
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