Resolved after 1 day 9 hours, affecting AvaCloud, on September 8, 2026.
Continued monitoring showed no further issues. All services are back to regular operation in all supported regions.
Affected components
Update timeline
- investigating Sep 08, 2026, 02:53 PM UTC
The ICM Relayer and C-Chain RPC service on AvaCloud is reporting issues. Team is investigating.
- identified Sep 08, 2026, 02:55 PM UTC
The issue has been identified, the team is working on a fix.
- identified Sep 08, 2026, 02:58 PM UTC
The solution for the issue has been determined and the recovery procedure has has started.
- identified Sep 08, 2026, 02:59 PM UTC
Due to large size of databases involved, the recovery is taking longer than initially anticipated.
- identified Sep 08, 2026, 03:01 PM UTC
Service has been restored at a lower capacity. Full recovery efforts are still in progress.
- monitoring Sep 08, 2026, 06:01 PM UTC
Service has been restored to full functionality with increased latency for some of the regions while we continue to sync up all the provisioned regions.
- resolved Sep 09, 2026, 10:38 AM UTC
Continued monitoring showed no further issues. All services are back to regular operation in all supported regions.
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