Availity incident
Multiple Payers - AETNA BETTER HEALTH KENTUCKY, MERCY CARE ARIZONA, AETNA BETTER HEALTH, 10895T, ABHVA, Aetna Better Health (IL), AETNA MEDICAID ADMINISTRATORS, AETNA BETTER HEALTH NEW JERSEY - 270 - Eligibility and Benefits Inquiry B2B transactions ar...
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Resolved after 13 days 21 hours, affecting AETNA BETTER HEALTH KENTUCKY and MERCY CARE ARIZONA and 1 more, on August 24, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with invalid response errors.
Affected components
AETNA BETTER HEALTH KENTUCKYMERCY CARE ARIZONAAETNA BETTER HEALTH10895TABHVAAetna Better Health (IL)AETNA MEDICAID ADMINISTRATORSAETNA BETTER HEALTH NEW JERSEY
Update timeline
- identified Aug 24, 2026, 09:44 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with invalid response errors.
- resolved Sep 07, 2026, 07:27 AM UTC
This incident has been resolved.
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