Availity incident

Multiple Payers - AETNA BETTER HEALTH KENTUCKY, AETNA BETTER HEALTH, MERCY CARE ARIZONA - 270 - Eligibility and Benefits Inquiry B2B transactions are experiencing intermittent failures.

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Resolved after 1 day 8 hours, affecting AETNA BETTER HEALTH and AETNA BETTER HEALTH KENTUCKY and 1 more, on August 22, 2026.

identified Aug 22, 2026, 11:04 PM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with invalid response errors.

Started
Aug 22, 2026, 11:04 PM UTC
Resolved
Aug 24, 2026, 07:15 AM UTC
Duration
1d 8h
Detected by Pingoru
Aug 22, 2026, 11:04 PM UTC

Affected components

AETNA BETTER HEALTHAETNA BETTER HEALTH KENTUCKYMERCY CARE ARIZONA

Update timeline

  1. identified Aug 22, 2026, 11:04 PM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with invalid response errors.

  2. resolved Aug 24, 2026, 07:15 AM UTC

    This incident has been resolved.

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