Availity incident
Multiple Payers - LA CARE HEALTH PLAN, AETNA SENIOR SUPPLEMENTAL INSURANCE, SANA BENEFITS, PACIFICSOURCE HEALTH PLANS, VIVA - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.
Resolved after 1 day 5 hours, affecting LA CARE HEALTH PLAN and AETNA SENIOR SUPPLEMENTAL INSURANCE and 1 more, on May 1, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified May 01, 2026, 04:50 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: Please reach out to the payer for assistance. Availity continues to monitor for resolution.
- resolved May 02, 2026, 09:57 AM UTC
This incident has been resolved.
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