Availity incident

USAA LIFE INSURANCE COMPANY - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Resolved after 1 day 18 hours, affecting USAA LIFE INSURANCE COMPANY, on May 1, 2026.

identified May 01, 2026, 04:23 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: May 01, 2026, 04:23 AM UTC
Resolved: May 02, 2026, 11:09 PM UTC
Duration: 1d 18h
Detected by Pingoru: May 01, 2026, 04:23 AM UTC

Affected components

USAA LIFE INSURANCE COMPANY

Update timeline

identified May 01, 2026, 04:23 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved May 02, 2026, 11:09 PM UTC

This incident has been resolved.

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