Availity incident
HCSC - Multiple Transactions - Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Inpatient Auth and HCSR Outpatient Auth transactions are now processing normally.
Resolved on August 18, 2026, affecting BCBSMT and BCBSIL and 1 more.
We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with timeout/timeout/E2:0/AV07 errors. Customers are receiving AV01/VT05_035/E2:0/AV07 errors. Next Steps and ETA for resolution: As of 8/18/2026, 7:26:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- resolved Aug 18, 2026, 12:03 PM UTC
We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with timeout/timeout/E2:0/AV07 errors. Customers are receiving AV01/VT05_035/E2:0/AV07 errors. Next Steps and ETA for resolution: As of 8/18/2026, 7:26:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
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