Availity incident
Multiple Payers - KEYSTONE FIRST VIP CHOICE, KEYSTONE FIRST - Multiple Transactions - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.
Resolved on August 17, 2026, affecting KEYSTONE FIRST VIP CHOICE and KEYSTONE FIRST.
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: As of 8/15/2026, 5:00:00 AM we are seeing successful transactions. We are considering this issue resolved. There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- resolved Aug 17, 2026, 05:55 AM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: As of 8/15/2026, 5:00:00 AM we are seeing successful transactions. We are considering this issue resolved. There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
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