Availity incident
HLTPM - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.
Resolved on August 15, 2026, affecting HLTPM.
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/AAA*42 errors. Customers are receiving timeout/AAA*42 errors. Next Steps and ETA for resolution: As of 8/14/2026, 1:30:00 PM we are seeing successful transactions. We are considering this issue resolved. Please reach out to the payer for assistance. Availity continues to monitor for resolution.
Affected components
Update timeline
- resolved Aug 15, 2026, 03:51 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/AAA*42 errors. Customers are receiving timeout/AAA*42 errors. Next Steps and ETA for resolution: As of 8/14/2026, 1:30:00 PM we are seeing successful transactions. We are considering this issue resolved. Please reach out to the payer for assistance. Availity continues to monitor for resolution.
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