Availity incident
Multiple Payers - FRH-FREEDOM HEALTH INC., OPT-OPTIMUM HEALTHCARE INC., FREEDOM HEALTH PLAN - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.
Resolved after 2 hours 31 minutes, affecting FREEDOM HEALTH PLAN and OPT-OPTIMUM HEALTHCARE INC. and 1 more, on August 10, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with timeouts. Customers are receiving timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Aug 10, 2026, 05:14 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeouts. Customers are receiving timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Aug 10, 2026, 07:45 PM UTC
This incident has been resolved.
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