Availity incident
Multiple Payers - HEALTH PLAN SAN JOAQUIN, DESERET MUTUAL (DMBA), BCRIC - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.
Resolved on August 10, 2026, affecting DESERET MUTUAL (DMBA) and HEALTH PLAN SAN JOAQUIN and 1 more.
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: As of 8/10/2026, 1:00:00 AM we are seeing successful transactions. We are considering this issue resolved. Please reach out to the payer for assistance. Availity continues to monitor for resolution.
Affected components
Update timeline
- resolved Aug 10, 2026, 07:53 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035 errors. Next Steps and ETA for resolution: As of 8/10/2026, 1:00:00 AM we are seeing successful transactions. We are considering this issue resolved. Please reach out to the payer for assistance. Availity continues to monitor for resolution.
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