Availity incident
Multiple Payers - HUMANA, HUMANA, Humana Dental Non Claims - Multiple Transactions - Eligibility and Benefits Inquiry and HCSR Detailed Auth/Referral transactions are now processing normally.
Resolved on July 27, 2026, affecting HUMANA and Humana Dental Non Claims.
We are seeing Eligibility and Benefits Inquiry and HCSR Detailed Auth/Referral transactions failing with VT07_037 errors. Customers are receiving VT07_037 errors. Next Steps and ETA for resolution: As of 7/27/2026, 6:42:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- resolved Jul 27, 2026, 11:25 AM UTC
We are seeing Eligibility and Benefits Inquiry and HCSR Detailed Auth/Referral transactions failing with VT07_037 errors. Customers are receiving VT07_037 errors. Next Steps and ETA for resolution: As of 7/27/2026, 6:42:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
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