Availity incident
Multiple Payers - WebTPA, WBTPA - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry B2B transactions are currently unavailable.
Resolved after 13 days 22 hours, affecting WebTPA and WBTPA, on July 26, 2026.
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Invalid Response errors. Customers are receiving VT06_013 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Jul 26, 2026, 03:19 AM UTC
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with Invalid Response errors. Customers are receiving VT06_013 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Aug 09, 2026, 02:11 AM UTC
This incident has been resolved.
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