Availity incident

CARESOURCE - Multiple Transactions - Due to scheduled maintenance Eligibility and Benefits Inquiry and Claim Status Inquiry transactions will be unavailable Tuesday, April 28th from 5:00:00 PM EDT through 8:00:00 PM EDT Tuesday, April 28th.

Resolved after 33 days 17 hours, affecting HUMANA-CARESOURCE and CARESOURCE OF OHIO and 1 more, on April 28, 2026.

scheduled Apr 28, 2026, 09:58 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: Apr 28, 2026, 09:58 PM UTC
Resolved: Jun 01, 2026, 03:11 PM UTC
Duration: 33d 17h
Detected by Pingoru: Apr 28, 2026, 09:58 PM UTC

Affected components

HUMANA-CARESOURCECARESOURCE OF OHIOCARESOURCE OF INDIANACARESOURCE OF WEST VIRGINIACARESOURCE OF GEORGIA

Update timeline

scheduled Apr 28, 2026, 09:58 PM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

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