Availity incident
Multiple Payers - HIGHMARK BLUE CROSS BLUE SHIELD OF WESTERN NEW YORK, HIGHMARK BLUE SHIELD OF NORTHEASTERN NEW YORK, HIGHMARK BLUE CROSS BLUE SHIELD DELAWARE, HIGHMARK BCBS WEST VIRGINIA, HIGHMARK BCBS WEST VIRGINIA, SENIOR HEALTH COMPANY - 270 - Elig...
Resolved after 15 hours 27 minutes, affecting HIGHMARK BLUE CROSS BLUE SHIELD OF WESTERN NEW YORK and HIGHMARK BLUE SHIELD OF NORTHEASTERN NEW YORK and 1 more, on April 28, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035/AV01 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Apr 28, 2026, 09:02 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout errors. Customers are receiving VT05_035/AV01 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Apr 29, 2026, 12:29 PM UTC
This incident has been resolved.
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