Availity incident
Multiple Payers - 62308, CIGNA - Multiple Transactions - Due to scheduled maintenance Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Outpatient Auth and HCSR Inpati...
Resolved after 21 days 22 hours, affecting CIGNA and 62308, on July 24, 2026.
We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Outpatient Auth and HCSR Inpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
Affected components
Update timeline
- scheduled Jul 24, 2026, 12:29 AM UTC
We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Detailed Auth/Referral, HCSR Referral, HCSR Outpatient Auth and HCSR Inpatient Auth transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.
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