Availity incident
Multiple Payers - WELLCARE KENTUCKY, WELLCARE OF NORTH CAROLINA, Wellcare, WELLCARE NEW YORK, WELLCARE - Multiple Transactions - HCSR Inpatient Auth, HCSR Outpatient Auth and HCSR Referral transactions are currently unavailable.
Resolved after 59 minutes, affecting Wellcare and WELLCARE NEW YORK and 1 more, on July 22, 2026.
We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth and HCSR Referral transactions failing with timeouts. Customers are receiving timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Jul 22, 2026, 07:04 PM UTC
We are seeing HCSR Inpatient Auth, HCSR Outpatient Auth and HCSR Referral transactions failing with timeouts. Customers are receiving timeout errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- resolved Jul 22, 2026, 08:04 PM UTC
This incident has been resolved.
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