Availity incident

WELLCARE - Multiple Transactions - Due to scheduled maintenance Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions ...

Resolved after 23 days, affecting Wellcare and WELLCARE HEALTH PLANS and 1 more, on July 22, 2026.

scheduled Jul 22, 2026, 10:13 PM UTC

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

Started: Jul 22, 2026, 10:13 PM UTC
Resolved: Aug 14, 2026, 11:12 PM UTC
Duration: 23d
Detected by Pingoru: Jul 22, 2026, 10:13 PM UTC

Affected components

WellcareWELLCARE HEALTH PLANSWELLCARE PRIME BY ABSOLUTE TOTAL CAREAMBETTER FROM FIDELIS CAREWELLCARE NEW YORKWELLCARE NORTH CAROLINA BY CELTIC HEALTH PLANWELLCARE DELAWAREWELLCARE NCWELLCARE BY MERIDIAN MICHIGANAMBETTER HEALTH

Update timeline

scheduled Jul 22, 2026, 10:13 PM UTC

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with errors. Customers are receiving errors Next Steps and ETA for resolution: Availity continues to monitor for resolution.

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