Availity incident

Multiple Payers - BCBSTN, BCBS TENNESSEE, SB890, SB8901 - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Resolved after 6 hours 40 minutes, affecting BCBS TENNESSEE and BCBSTN and 1 more, on April 28, 2026.

identified Apr 28, 2026, 10:50 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with inalid responses. Customers are receiving VT06_036 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: Apr 28, 2026, 10:50 AM UTC
Resolved: Apr 28, 2026, 05:30 PM UTC
Duration: 6h 40m
Detected by Pingoru: Apr 28, 2026, 10:50 AM UTC

Affected components

BCBS TENNESSEEBCBSTNSB890SB8901

Update timeline

identified Apr 28, 2026, 10:50 AM UTC

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with inalid responses. Customers are receiving VT06_036 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Apr 28, 2026, 05:30 PM UTC

This incident has been resolved.

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