Availity incident
Multiple Payers - AMERIBEN SOLUTIONS, AmeriBen, AMERIBEN SOLUTIONS - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.
Resolved after 30 days 16 hours, affecting AMERIBEN SOLUTIONS, on July 22, 2026.
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/timeout errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Affected components
Update timeline
- identified Jul 22, 2026, 05:52 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/timeout errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Jul 24, 2026, 10:06 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/timeout errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Jul 25, 2026, 10:29 PM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with timeout/timeout errors. Customers are receiving timeout/timeout errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
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