Availity incident

FIRSTCARE - Claim Status Inquiry - Claim Status Inquiry transactions are currently unavailable.

Resolved after 30 days 20 hours, affecting FIRSTCARE, on July 22, 2026.

identified Jul 22, 2026, 01:29 AM UTC

We are seeing Claim Status Inquiry transactions failing with malformed payload errors. Customers are receiving AV01/VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

Started: Jul 22, 2026, 01:29 AM UTC
Resolved: Aug 21, 2026, 10:25 PM UTC
Duration: 30d 20h
Detected by Pingoru: Jul 22, 2026, 01:29 AM UTC

Affected components

FIRSTCARE

Update timeline

identified Jul 22, 2026, 01:29 AM UTC

We are seeing Claim Status Inquiry transactions failing with malformed payload errors. Customers are receiving AV01/VT05_035 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

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